Shipping policy
Shipping & Delivery Policy
Last Updated: June 2026
At Pushpalata, we are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our shipping process, estimated delivery timelines, and related information.
Order Processing
All orders are processed after successful payment confirmation.
Orders are typically processed and dispatched within 2–5 business days, depending on product availability, order volume, and location.
During peak seasons, sales events, or public holidays, processing times may be slightly longer.
Domestic Shipping (Within India)
We ship orders across India through trusted courier partners such as:
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
- India Post
- Other reliable logistics providers
Estimated Delivery Time
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–10 Business Days |
| Express Shipping (if available) | 2–5 Business Days |
Delivery timelines may vary depending on the destination, courier service availability, weather conditions, and local circumstances.
International Shipping
Pushpalata ships selected products internationally through reputed courier partners such as:
- DHL
- FedEx
- UPS
- Aramex
Estimated Delivery Time
| Shipping Method | Estimated Delivery |
| International Standard | 10–20 Business Days |
Delivery timelines may vary depending on customs clearance and destination country regulations.
Shipping Charges
India
- Free Shipping on eligible orders.
- Shipping charges, if applicable, will be displayed during checkout.
International Orders
- International shipping charges are calculated based on product weight, dimensions, and destination country.
- Shipping costs will be displayed during checkout before payment confirmation.
Customs Duties & Taxes
For international shipments:
- Customs duties, import taxes, VAT, or any local charges imposed by the destination country are the responsibility of the customer.
- Pushpalata is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order is shipped, you will receive:
- Order confirmation email
- Shipping confirmation email
- Tracking number and courier details
You can use the provided tracking information to monitor your shipment status.
Delivery Delays
While we strive to deliver orders within the estimated timelines, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Customs clearance procedures
- Remote delivery locations
Pushpalata shall not be held liable for delays caused by circumstances beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address, phone number, or postal code is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Pushpalata shall not be responsible for failed deliveries due to incorrect information supplied by the customer.
Undeliverable Packages
If a package is returned to us due to:
- Incorrect address
- Refused delivery
- Multiple unsuccessful delivery attempts
the customer may be required to pay additional shipping charges for reshipment.
Damaged Packages
If you receive a package that appears damaged during transit:
- Take clear photographs of the package and product.
- Contact our support team within 24 hours of delivery.
- Provide your Order Number and supporting images.
Our team will investigate and provide an appropriate resolution.
Contact Us
For any shipping or delivery-related questions, please contact us:
Pushpalata
Website: https://pushpalata.co.in
Email: support@pushpalata.co.in
WhatsApp: +91 XXXXX XXXXX
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM