Cancellation policy

At Pushpalata, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. Please read our Cancellation, Return & Refund Policy carefully before making a purchase.

Order Cancellation

• Orders can be cancelled only before they are dispatched from our warehouse.
• Once an order has been shipped, cancellation requests cannot be accepted.
• To request a cancellation, please contact our customer support team as soon as possible with your order details.
• Pushpalata reserves the right to refuse cancellation requests if the order has already entered the shipping process.

Return Policy

Customers may request a return within 5 days of receiving the product.

To initiate a return, customers must provide:

• Order Number
• Reason for Return
• Photographs of the product
• Images showing any damage or defects (if applicable)

Returns will be accepted only after verification by our support team.

Eligible Return Reasons

Returns may be approved in the following situations:

• Product received in damaged condition
• Manufacturing defect
• Wrong product delivered
• Product significantly different from the description displayed on the website

Non-Returnable Products

The following products are not eligible for return:

• Customized or personalized products
• Altered or stitched garments
• Sarees with stitched blouses
• Products without original tags and packaging
• Products returned after the return window has expired
• Products damaged due to misuse or improper handling by the customer

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

Our team will review the issue and may request additional photographs or information before approving a return, replacement, or refund.

Replacement Policy

After the returned product is received and inspected:

• A replacement product will be provided, subject to availability.
• If the same product is unavailable, customers may choose another product of equal value.
• If replacement is not possible, store credit or a refund may be issued at our discretion.

Refund Policy

Once a return has been approved and the product has been received by us:

• Refunds may be processed as Store Credit, Gift Voucher, or Original Payment Method (where applicable).
• Refund processing generally takes 6–8 business days after approval.
• Customers will be notified via email or WhatsApp once the refund has been initiated.

Quality and Product Representation

We make every effort to display product colors, designs, and details as accurately as possible.

However, slight variations may occur due to:

• Lighting conditions during photography
• Screen settings and display resolutions
• Handcrafted and handloom production variations

Such minor differences shall not be considered product defects.

Shipping Charges for Returns

Domestic Orders (India)

For approved returns due to defects, damages, or incorrect products, Pushpalata may arrange pickup or cover return shipping costs.

International Orders

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact Us

For cancellation, return, replacement, or refund assistance, please contact us:

Pushpalata

Website: https://pushpalata.co.in

Email: support@pushpalata.co.in

WhatsApp: +91 XXXXX XXXXX

Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM