Refund and Returns Policy

At Pushpalata, customer satisfaction is our priority. We strive to deliver high-quality fashion products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Cancellation, Return & Refund Policy below.

Order Cancellation

Customers may request cancellation of an order only before the order has been dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

To cancel an order, please contact our customer support team immediately through WhatsApp, email, or the Contact Us page.

Return Policy

We accept return requests within 5 days of product delivery.

To initiate a return request, customers must provide:

• Order Number
• Reason for Return
• Clear photographs of the product
• Images of any damaged or defective items (if applicable)

After reviewing the request, our support team will guide you through the return process.

Eligible Return Reasons

Returns will be accepted under the following circumstances:

• Product received in damaged condition
• Manufacturing defect
• Incorrect product delivered
• Product significantly different from the description displayed on our website

Non-Returnable Products

Returns will not be accepted for:

• Customized or personalized products
• Products altered by the customer
• Sarees with stitched or customized blouses
• Products returned after the return period has expired
• Products without original tags, packaging, or invoices

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Customers should share:

• Order Number
• Photographs of the product
• Images of packaging (if damaged)

Once verified, Pushpalata will arrange for replacement or provide a suitable resolution.

Return Shipping

Within India

For approved returns, Pushpalata will arrange the return pickup or bear the return shipping charges.

International Orders

Customers outside India are responsible for return shipping charges unless the return is due to a manufacturing defect or an error from our side.

Replacement Policy

Once the returned product is received and inspected:

• A replacement product will be shipped at no additional cost, subject to availability.
• If the same product is unavailable, customers may choose another product of equal value.
• If no suitable replacement is available, store credit may be issued.

Refund Policy

After successful inspection of the returned product, refunds may be processed as:

• Store Credit
• Gift Voucher
• Refund to the original payment method (where applicable)

Refund processing may take 7–10 business days after approval.

Customers will receive confirmation via email or WhatsApp once the refund has been initiated.

Customized Products

Customized, altered, or made-to-order products are generally not eligible for return or refund.

However, if there is a manufacturing defect or customization error from our side:

• We will provide necessary alterations at no additional charge.
• If alteration is not possible, a replacement may be offered.
• If replacement is unavailable, store credit may be provided.

Color Disclaimer

At Pushpalata, we make every effort to display product colors as accurately as possible.

However, actual colors may vary slightly due to:

• Screen resolution and display settings
• Mobile and desktop device differences
• Studio lighting conditions
• Photography limitations

Minor color variations between the displayed images and the actual product shall not be considered a defect or valid reason for return.

Contact Us

For any cancellation, return, refund, or replacement requests, please contact us:

Pushpalata

Website: https://pushpalata.co.in

Email: support@pushpalata.co.in

WhatsApp: +91 XXXXX XXXXX

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM